Refund and Return Policy for Yonoj

Effective Date:29/09/2024

1. Overview

At Yonoj, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below.

2. Return Eligibility

You may return items within 7 days of receiving your order if they meet the following criteria:

– Items must be unused and in their original packaging.
– Items must have all tags and labels attached.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at +91-9067611155 to request a return authorization.
2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: We will provide you with instructions on how to return your item(s).

4. Return Shipping Costs

Standard Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
Prepaid Labels: In some cases, we may provide a prepaid shipping label, and the cost will be deducted from your refund.

5. Refund Process

Once we receive your returned item(s), we will process your refund within 7 days. Refunds will be issued to the original payment method used during the purchase.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund.

8. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Yonoj
B 302, Sandeep Height, Yashwant Gaurav Complex, Nalasopara west, Palghar 401203
[email protected]
+91-9067611155

Make sure to adjust the specifics based on your business model and legal requirements. It’s a good idea to keep your policy clear and straightforward to enhance customer trust and satisfaction.